Return Policy
Returns & Exchanges
Return Policy – UAE IT Store
At UAE IT Store, your satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re here to help. Below is our return policy to guide you through the process:
Eligibility for Returns
Products must be in their original condition, unused, and in the same packaging as received. Returns are accepted within 14 days of purchase.
How to Initiate a Return
To start a return, contact our customer service team at info@uaeitstore.com within the specified return period. Provide your order number, a detailed reason for the return, and relevant photos if necessary.
Return Authorization
Once your return request is reviewed, we will provide a Return Authorization (RA) number. Ensure the RA number is clearly marked on the outside of the package.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a traceable shipping service to ensure safe delivery.
Refund Process
After receiving and inspecting the returned item, we will notify you of the status of your refund. Refunds will be processed using the original payment method.
Non-Returnable Items
Certain items, such as gift cards and downloadable software, cannot be returned.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of receipt for assistance.
Exchange Policy
We currently do not offer direct exchanges. If you need a different item, please place a new order.
Cancellation Policy
Orders can be canceled within 24 hours of purchase. Please contact us promptly for assistance.
Contact Us
For any questions or concerns regarding returns, reach out to our customer service team at info@uaeitstore.com or + 971 2 6337484, +971 50 7815786, +971 50 8248818
Thank you for choosing UAE IT Store. We appreciate your trust and are dedicated to providing a seamless shopping experience.
Guarantee
If the item you want is available, we can process a return and place a new order
24/7 Friendly Support
Our Support Team Always Ready For You to 7 days a week
Extra Fast Delivery
Your order will be delivered 3-5 business days after all of your items are available
