Return Policy – UAE IT Store

At UAE IT Store, our priority is your satisfaction with our products. If you’re not entirely happy with your purchase, we’re here to help. Please take a moment to familiarize yourself with our return policy:

1. Eligibility for Returns:
a) Products eligible for return must be in their original condition, unused, and in the same packaging as received.
b) Returns are accepted within 14 days from the date of purchase.

2. How to Initiate a Return:
a) To initiate a return, contact our customer service team at [customer-service-email] within the specified return period.
b) Provide your order number, a detailed reason for the return, and any relevant photos if applicable.

3. Return Authorization:
a) Upon receiving your return request, our team will review the details and provide you with a Return Authorization (RA) number.
b) Please ensure the RA number is clearly marked on the outside of the package.

4. Return Shipping:
a) Customers are responsible for the return shipping costs unless the return is due to an error on our part.
b) We recommend using a traceable shipping service to ensure your return is received.

5. Refund Process:
a) Once we receive your return and inspect the item, we will notify you of the status.
b) Refunds will be processed using the original payment method.

6. Non-Returnable Items:
a) Certain items, such as gift cards and downloadable software, are non-returnable.

7. Damaged or Defective Products:
a) If you receive a damaged or defective product, please notify us within 48 hours of receipt for prompt assistance.

8. Exchange Policy:
a) We currently do not offer direct exchanges. If you need a different item, please place a new order.

9. Cancellation Policy:
a) Orders can be canceled within 24 hours of purchase. Contact us promptly for assistance.

10. Contact Us:
For any questions or concerns regarding returns, feel free to reach out to our customer service team at [customer-service-email] or [customer-service-phone].
Thank you for choosing UAE IT Store. We appreciate your trust in our products and are dedicated to providing a seamless shopping experience.